community relationship manager/Bath & Frome

the role:

We are seeking a talented and motivated community relationship manager to join the xplore team this month. With responsibility for onboarding and engaging with local independent businesses, the role also relies heavily on building relationships with business owners and driving their participation in the xploreGo app. While a primary focus will be managing business subscriptions and ensuring they understand the value to their business, you will contribute to the growth and development of the local economy.

Identify and approach independent businesses across Bath & Frome to promote our mission and gain their participation
Travel between and around Bath & Frome, visiting and talking to communities and it’s independent businesses
Build strong relationships with business owners and key stakeholders, understanding their needs, challenges and business objectives
Present the benefits of and value in being part of the xplore community, emphasising the potential for business growth - increased visibility to a engaged audience and the networking & collaboration opportunities
Develop and execute strategic outreach plans to reach a wide range of businesses and ensure maximum participation
Work closely with the marketing team to create compelling promotional materials, including presentations, brochures, and social media content
Provide ongoing support and guidance to xplore businesses, ensuring they actively engage with their followers within the app to see measurable results.
Collaborate with internal teams to Gather feedback from businesses and collaborate with internal marketing and product teams to contribute to the continuous improvement of the product
Track and report on key metrics and performance indicators, demonstrating progress towards growth targets
Stay updated on local business trends, market conditions, and competitor activities to identify new opportunities for growth
Source, liaise with business & event owners and manage listings on the xplore platform
Handle customer service gracefully, with the goal of turning issues into opportunities to create lifelong xplore evangelists

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background required

Previous experience in community engagement, business development, or sales would be useful but this role would suit a great community ambassador who understands the power of networking. Less sales, more engagement
Strong interpersonal and communication skills, with the ability to build rapport and effectively communicate the xplore value proposition to potential business partners
Demonstrated track record in meeting and exceeding targets, with the ability to work independently and deliver results in a fast-paced environment
Excellent organisational skills and attention to detail, with the ability to manage multiple communication streams simultaneously and well
Familiarity with the Bristol independent business landscape and the neighbourhoods in which they are based would be an advantage
Proficiency in using digital marketing tools and platforms for communication, data analysis, and reporting
A real passion for supporting independent businesses and contributing to the growth and vitality of Bath & Frome's local communities
Flexibility to attend occasional evening or weekend events, as required
Own vehicle with a valid driving licence and clean driving record

personal characteristics

Well organised with excellent written and verbal communication skills
Strong connection with the xplore mission statement
Passionate about independent businesses and use them wherever possible. If you’re an avid Amazon user it's likely you won't enjoy working at xplore
Self-motivated, self-starter, good at following up leads and work to deadlines
Creative problem solver with good troubleshooting skills

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benefits

You will see the impact your work is having on improving the local community
You’ll get to work with engaged, friendly, smart team of colleagues who are all incredibly passionate about solving the issues facing independent businesses to see our communities thrive
You’ll have autonomy and responsibility for your work hours and workflow
You'e enjoy regular company-sponsored socials (pub drinks, team dinners)
Full or part time (minimum 3 days week) freelance contract to suit your schedule
Attractive monthly retainer with target related bonuses
Travel expenses & in-app budget to experience the best of your local independents

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Apply

Please email your CV and covering letter to
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joinourmission@xplorelocal.com

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